At Flower Delivery Wapping, we pride ourselves on being a trusted local florist committed to delivering the freshest blooms to households and businesses in and around Wapping. Our team selects only the finest, seasonal flowers, expertly arranged and carefully packaged, ensuring every bouquet arrives in beautiful condition. Our Fresh Flowers Guarantee underpins our mission to provide floral arrangements that delight and last.
Your satisfaction and peace of mind are of utmost importance. If your flowers arrive damaged, wilted, or not as expected, please notify us as quickly as possible on the same day of receipt. To help us resolve the issue promptly, kindly retain the original packaging and, if possible, take clear photographs of the damaged flowers. This enables us to assess the situation and offer the fastest solution.
We guarantee our flowers will remain fresh for at least five days from the time of delivery, provided they are cared for according to our instructions. If your bouquet does not meet this standard, contact us with details and evidence within this five-day window. We are proud of our local reputation and value our relationship with every customer in Wapping, so your experience matters to us.
If your flowers are damaged on arrival or do not maintain their freshness within five days, we offer a straightforward choice between a full refund or a fresh replacement bouquet delivered at no extra charge. Once we’ve reviewed your claim and supporting evidence, we’ll arrange for your preferred resolution promptly. Refunds will be processed securely via your original payment method, and replacements can be scheduled for the soonest available delivery slot.
We always strive to deliver exceptional service, but if something is not as you hoped, please let us know. To make a complaint or raise an issue regarding your order, contact our customer service team with your order details and a clear description of the problem. We treat every complaint seriously and aim to respond within one working day. Our team will investigate your concerns thoroughly, keep you updated throughout the process, and ensure an appropriate resolution is offered in line with our policies.
As an independent, community-focused florist, Flower Delivery Wapping is proud to serve our local customers with integrity and care. From residential deliveries to business arrangements, we are committed to ensuring your experience is nothing short of excellent. Our helpful, approachable team is always here for any further queries or feedback regarding your order or our policies.
For returns, refunds, replacements, or complaints, please reach out to our customer service team with your order reference and all necessary information. We are dedicated to making things right and upholding our Fresh Flowers Guarantee for every customer in Wapping and the surrounding areas.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
