Welcome to the Terms & Conditions (“Terms”) for Flower Delivery Wapping. These Terms govern your use of our online flower delivery service provided in Wapping and the surrounding local areas. By placing an order through our website, you agree to be bound by these Terms in their entirety. Please read them carefully before making a purchase. If you have any questions regarding these Terms & Conditions, we encourage you to contact our customer service team before proceeding with your order.
Throughout these Terms, the words 'we', 'us', and 'our' refer to the operators and owners of the Flower Delivery Wapping online service. References to 'you' and 'your' refer to the customer placing an order for flower delivery services via our website. The 'Website' refers to our official e-commerce platform, where orders for flower delivery in Wapping are facilitated. 'Products' means any flowers, bouquets, arrangements, or gifts available for purchase and delivery via our Website.
To place an order with us, you must be at least 18 years old and possess a valid credit or debit card issued by a bank acceptable to us. By placing an order, you represent and warrant that you meet these eligibility requirements.
Our streamlined order process is designed to ensure your satisfaction with online flower delivery in Wapping:
Following submission, you will receive an order acknowledgment email summarising your order details. This confirmation email does not confirm acceptance of your order, which occurs only once we have verified availability and dispatched your products for delivery. We reserve the right to refuse or cancel any order at our discretion and will refund any payment in such cases.
While we strive to ensure all products displayed online are available, certain flowers and arrangements are subject to seasonal availability. In the unlikely event that specific blooms, containers, or decorative items are unavailable, we reserve the right to substitute with items of equal or greater value and as close in style and colour as possible without prior notice. You agree to these substitutions upon placing your order for online flower delivery in Wapping.
We offer delivery of flowers and gifts throughout Wapping and neighbouring areas as detailed on our Website. Delivery slots and availability may vary, particularly during peak periods such as Valentine's Day, Mother's Day, and public holidays. While we make every reasonable effort to deliver your order as requested and within the specified time frame, we cannot guarantee specific delivery times.
It is your responsibility to provide accurate delivery information. If no recipient is available at the time of delivery, we may leave the order with a neighbour, in a safe place, or attempt redelivery where possible. We accept no responsibility for goods delivered under these circumstances. Requests for redelivery due to customer error (incorrect address, recipient unavailable, etc.) may incur an additional redelivery charge.
All prices for products and delivery services are listed in Pounds Sterling (£) and are inclusive of VAT where applicable. We accept various payment methods as displayed during the checkout process, including major credit and debit cards.
Full payment must be received before any order is dispatched for delivery. Orders will not be processed or delivered until full payment has cleared our banking facilities. You warrant that the payment details you provide are valid and you are authorised to use the payment method. Fraudulent or suspicious transactions will be reported to the relevant authorities and the order will be cancelled.
Should you wish to cancel or amend your online flower delivery order in Wapping, you must contact us as soon as possible. For standard orders, you may cancel your order up to 24 hours before the scheduled delivery date for a full refund. For same-day or next-day delivery orders, cancellations and amendments may not be possible once the order has entered processing. Custom, special, or event orders (such as weddings or large-scale events) may have different cancellation policies, and any non-refundable deposit paid is not eligible for refund upon cancellation.
If you wish to make changes to your delivery address, recipient details, or product selection, please contact us immediately. We will do our best to accommodate modifications, but we cannot guarantee changes if the order has already been prepared or dispatched.
Due to the perishable nature of fresh flowers, we are unable to accept returns except where the product is proven to be faulty, damaged, or not as ordered. If you are dissatisfied with the condition or quality of flowers delivered, please notify us within 24 hours of receipt, providing clear photographic evidence where appropriate. We will, at our discretion, offer a replacement or refund for defective or incorrect products. This does not affect your statutory rights.
Our liability to you in connection with any order shall not exceed the total amount paid for the goods and services. We are not liable for any indirect or consequential losses, including but not limited to loss of business, revenue, or goodwill. We shall not be liable for any delay or failure to deliver products due to circumstances beyond our reasonable control, including but not limited to acts of God, adverse weather, strikes, or transport disruptions.
While we ensure our online flower delivery in Wapping is reliable and efficient, we do not accept liability for any loss or damage suffered by the recipient in connection with the delivery, except to the extent required by law. By using our Website, you acknowledge that you understand and accept these limitations on liability.
All content included on our Website, such as images, product descriptions, designs, and branding, is the property of Flower Delivery Wapping or its content suppliers, and is protected by UK intellectual property laws. Reproduction, modification, or resale of any content without express written consent is strictly prohibited.
Your privacy is important to us. We collect, use, and store your personal details in line with applicable data protection legislation and solely for the purpose of fulfilling your online flower delivery order to Wapping. Our handling of your personal information is governed by our Privacy Policy, which is available on our Website upon request. We do not share your details with third parties except as necessary to process and deliver your order, or as required by law.
You are responsible for verifying that all information provided during the ordering process is accurate and current. This includes recipient name, delivery address, and contact details. Failure to supply correct information may result in delivery delays or losses, for which we bear no responsibility.
Any promotional codes or vouchers issued by Flower Delivery Wapping are subject to specific terms and conditions, including expiration dates and minimum spend requirements. Only one promotional code may be used per order unless explicitly stated. We reserve the right to withdraw or alter promotions at any time without notice.
If you have a complaint regarding our online flower delivery service in Wapping, please contact us within 48 hours of receiving your order, providing order details and a description of your issue. We aim to resolve all complaints promptly and fairly. In the event a dispute arises that cannot be resolved between you and us, you may refer the dispute to an alternative dispute resolution provider or pursue the matter through the courts as set out below.
We reserve the right to update or amend these Terms & Conditions at any time without prior notice. The latest version will always be available on our Website and will apply to all orders placed thereafter. It is your responsibility to review these Terms periodically for any changes.
These Terms & Conditions and any contracts entered into as a result of using our online flower delivery services in Wapping are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.
If any provision in these Terms is found to be invalid, unlawful, or unenforceable by a court of competent jurisdiction, such provision shall be deemed severed from the remainder of the Terms, which will remain in full force and effect. No failure or delay by us in enforcing any right or provision shall constitute a waiver of such right or provision.
These Terms & Conditions apply to all customers requesting flower delivery in Wapping and the neighbouring communities. By using our online flower delivery service, you confirm your agreement to be bound by these Terms and acknowledge their application throughout Wapping and the surrounding local areas.
Thank you for choosing Flower Delivery Wapping for your floral gifting needs. If you have any questions or require clarification regarding these Terms, please contact our customer service team prior to placing your order.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Wapping, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Wapping.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
